In compliance with the Regulation (Eu) 2016/679, European Parliament and the Council, of 27 April 2016 (going forward GDPR), SOLUTIALIS, S.l. (SOLUTIALIS and then SOLUTIALIS, S.l.) and due to the application of the New European Regulations to protect customer privacy and the correct use of their data (GDPR) from the 25 May 2018, our data protection terms change and we highlight this Policy



Holder: SOLUTIALIS, S.l.

Nif: B93168532

Address of the social: C/Castillejos, 2. Marbella 29601 – Spain.




To those who visit the SOLUTIALIS website, S.l., (going forward, reference to this will also include its English version).

To those who voluntarily contact SOLUTIALIS, S.l. via email or that complete any of the data collection forms published on the SOLUTIALIS website, S.l.

To those who request information about SOLUTIALIS products and services, S.l.

To those who form a contractual relationship with SOLUTIALIS, S.l. by hiring its products and services.

To those who use any other service present on the website that involves the communication of data to SOLUTIALIS, S.l. or data access by SOLUTIALIS, S.l. for the provision of its services.

To any other who, directly or indirectly, have given their express consent for their data to be processed by SOLUTIALIS, S.l. for any of the purposes set out in this Policy.

The use of SOLUTIALIS products and services, S.l. requires express acceptance of this Policy.

The user and/or customer who communicates personal data to SOLUTIALIS, S.l. declares to be of legal age, in accordance with Spanish law, refraining otherwise from providing data to SOLUTIALIS, S.l. Any data provided about a minor will require the prior consent or authorization of their parents, guardians or legal representatives, who will be held responsible for the data provided by the minors in their care.

We also warn that no user and/or customer may use another person's identity and communicate their personal data, so the data you provide to SOLUTIALIS, S.l. must be personal data, corresponding to their own identity, Suitable, Relevant, Current, accurate and true. In this sense, the user and/or customer will be solely liable for any direct or indirect damages.

This Policy shall be of subsidiary application in respect of those other conditions that on the protection of personal data are established on a special basis and are communicated, without limitation, through registration forms, contracts and/or conditions of private services, this Policy is therefore complementary to those mentioned in that not expressly provided for in the same.



By accepting this Privacy Policy, the User is informed and gives his/her free consent, Informed, specific and unequivocal for your personal data to be processed by SOLUTIALIS, S.l..



The personal data provided by the User will be processed by SOLUTIALIS, S.l. for the following purposes:

Carry out the provision of the contracted services, maintaining the contractual relationship and monitoring it, as well as conducting satisfaction surveys.

Manage, process and respond to requests, Requests, Incidents, Complaints, Complaints or inquiries from the User.

Manage the sending of commercial communications about products and services marketed by SOLUTIALIS, S.l. electronic and/or conventional means.

In addition, so you're aware of the most innovative products, Services, news and news, if you give us your consent.

Develop a business profile, using its own sources to offer the User products and services in accordance with their interests.

In relation to the "cookies" that SOLUTIALIS, S.l. used in browsing through its website ( All information about the cookies used, published in our Cookies Policy, available for consultation at

In the case of sending an email to SOLUTIALIS, S.l. related to their job offers, data will be processed to participate in recruitment procedures.

The main purpose will be to maintain the contractual relationship established with the customer.

For the maintenance of historical records of business relationships during legally established deadlines.

In those cases where SOLUTIALIS, S.l. must access and/or process personal data for which the customer has the status of controller or processor, SOLUTIALIS, S.l. will process such data as processor in accordance with the provisions of the article 28 GDPR and as indicated in the section referred to as "SOLUTIALIS, S.l. as a treatment officer", included in this Policy.

In compliance with the provisions of the Act 25/2007, of 18 October, data retention relating to electronic communications and public communications networks, SOLUTIALIS, S.l. informs the user that certain traffic data generated during the development of communications will be retained and retained, as well as in your case, to communicate such data to the competent bodies whenever the legal circumstances provided for in that law are met.



The User's data related to the fulfilment of the contractual relationship will be retained for that purpose for the entire period of the contract and, even after, for the entire period required by applicable law and until they prescribe any liabilities arising from the contract. SOLUTIALIS, S.l. will process the User's data, until it opposes.



The personal data we may use when providing our services may be identification and contact details, Financial, geolocation, personal profile, professional and commercial, Image, voice and calls we keep with you, your IP address, browsing our websites or mobile apps, the ones we get from using terminals such as mobile devices, or by other legitimate channels. We may also use any other data that is necessary to execute what we describe below and that you have provided directly to us or accessed as a result of the inquiry, Request, hiring any service.

SOLUTIALIS, S.l. in the event that the User provides third-party data, you have the consent of them and undertakes to transfer the information contained in the Privacy Policy, exempting SOLUTIALIS, S.l. of any responsibility in this regard. However, SOLUTIALIS, S.l. periodical checks to verify this fact, taking appropriate due diligence measures, in accordance with data protection regulations.



Recipients of personal data collected by SOLUTIALIS, S.l. will be next:



Users may exercise at any time the following rights recognized by the GDPR:


Users may exercise these rights in the following ways:



In those SOLUTIALIS products and services, S.l. where international transfers are required to enable the provision of international transfers, this circumstance will be reflected in the Specific Conditions that apply to the corresponding product or service contracted by the customer and expressly accepted by the customer prior to them.



According to the article 28 GDPR, SOLUTIALIS, S.l. will process the personal data for which the customer has the status of controller or processor, where this is necessary for the proper provision of the contracted services. In that case, SOLUTIALIS, S.l. will act as a treatment officer, under the terms below:

SOLUTIALIS, S.l. will only process the data in accordance with the instructions of the customer responsible or in charge of the processing, not using them for a purpose other than that contained in this Data Protection Policy and/or in the contractual conditions that apply.

Fulfilling the provision of services that motivate the processing of personal data, these will be destroyed, like any media or documents containing any personal data or any type of information that has been generated during the, for and/or for the provision of the services ware of the corresponding Terms.

SOLUTIALIS, S.l. is forced, according to the article 28 GDPR, to maintain proper professional secrecy regarding the personal data to which you must access and/or process in order to comply in each case with the purpose of the Terms of Service that apply to you, both during and after the completion of the same, committing to use such information only for the purpose provided in each case and to demand the same level of commitment to anyone within our organization participating in any phase of the processing of personal data responsibility of the client.

In accordance with the provisions of the GDPR, the following rules will apply in relation to the form and modalities of access to data for the provision of the services:

In the event that SOLUTIALIS, S.l. need to access the treatment resources located at the customer's premises, it will be responsible for establishing and implementing security policy and measures.

When SOLUTIALIS, S.l. remote access to data processing resources responsibility to the customer, it will need to establish and implement security policy and measures in its remote treatment systems.

When the service was provided at solUTIALIS facilities, S.l. we will collect in our Activity Log the circumstances relating to the processing of data in the terms required by the GDPR, including security measures for such treatment.

Access and/or processing of data by SOLUTIALIS, S.l., without prejudice to the specific laws or regulations in force that may apply in each case or those adopted on its own initiative by SOLUTIALIS, S.l., will be subject to the necessary security measures to:

Ensuring confidentiality, Integrity, permanent availability and resilience of treatment systems and services.

Restore availability and access to personal data quickly, in the event of a physical or technical incident.

Verify, assess and assess, on a regular basis, the effectiveness of the technical and organisational measures in place to ensure the safety of treatment.

Pseudonymize and encrypt personal data, in your case.

Customer authorizes SOLUTIALIS, S.l., as the controller, outsourcing with third parties, on behalf of and on behalf of the customer, storage services, custody of data backups and security, and those that were necessary to enable the provision of the contracted services, respecting in any case the obligations imposed by the GDPR and its implementing regulations. At any time, the customer will be able to contact SOLUTIALIS, S.l. to know the identity of the subcontracted entities for the provision of the indicated services, which will act in accordance with the terms provided for in this document and prior to formalization with SOLUTIALIS, S.l. of a data processing contract under art. 28.4 GDPR.

Customer authorizes SOLUTIALIS, S.l. to perform the actions listed below, where they are necessary for the implementation of the provision of services:

The execution of the data recovery procedures that SOLUTIALIS, S.l. you will be forced to carry out.

SOLUTIALIS, S.l. is not responsible for non-compliance with the obligations arising from the GDPR or the corresponding regulations on data protection by the user and/or customer as far as its activity is due and that is related to the execution of the contract or commercial relations that join SOLUTIALIS, S.l. Each party must face the liability arising from its own breach of its contractual obligations and the regulations itself.



SOLUTIALIS, S.l. will treat the User's data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy regarding them, in accordance with the implementing regulations, adopting for this purpose the necessary technical and organisational measures to ensure the security of your data and prevent its alteration, Loss, unauthorized processing or access, given the state of technology, the nature of the stored data and the risks to which they are exposed.


12 – Changes

We reserve the right to revise your Privacy Policy at any time we deem appropriate to comply with applicable laws at all times.